PRIVACY POLICIES

At www.tumodalatina.com, we respect your privacy and personal information. Therefore, we will not sell or transfer your data to third parties. All information provided will be used solely and exclusively internally, for the purpose of generating statistics. This allows us to better understand our users' profiles and improve the products and services offered on our website.

SENDING EMAILS AND SERVICE OFFERS:

Emails will be sent only with your consent, and you may opt out at any time by writing to www.tumodalatina.com and requesting to unsubscribe from promotional emails.

OWNERSHIP OF INFORMATION

All information on this site is the property of www.tumodalatina.com; therefore, it may not be modified, copied, extracted, or used without prior written consent. Therefore, by accessing www.tumodalatina.com, the user is aware that misuse of this information could result in civil and criminal penalties.

DATA PROTECTION

In accordance with the provisions of the Colombian Political Constitution, Law 1581 of 2012, Regulatory Decree 1377 of 2013, and other complementary provisions, we adopt the Personal Data Processing Policy, which will be applied by www.tumodalatina.com regarding the collection, storage, use, circulation, deletion, and the different activities that constitute the processing of personal data. Additionally, customers and users are informed that the information they register on www.tumodalatina.com will be collected with prior, express, and informed authorization. This data will be stored in databases governed by security and confidentiality policies; in addition, it will be used for sending communications, promotions, events, or other advertising purposes.

As a customer, you can freely access and review your personal data stored on this website and exercise your rights as data subject, in accordance with Law 1581 of 2012.

The personal data of users of this site may be edited when requested by the client. Likewise, the user may request rectification, cancellation, and opposition to the processing of their personal data in writing or via email to info@tumodalatina.com.

For the purposes of applying the provisions of this Policy, the following are understood as:

• Authorization: Prior, express, and informed consent of the data subject to carry out the processing of personal data.
• Privacy Notice: Verbal or written communication, whether physical or electronic, generated by www.tumodalatina.com or any third party designated by the latter for such purposes, addressed to the Data Subject for the processing of their personal data, through which they are informed of the existence of the information processing policies that will be applicable to them, how to access them and the purposes of the processing intended to be given to the personal data.
• Personal Data: Any information linked to or that can be associated with one or more specific or identifiable natural persons. For the purposes of the foregoing, www.tumodalatina.com establishes that personal data includes, among other things, the following: first name, last name, age, gender, marital status, email address, mailing address, identification number, date of birth, telephone number, and profession.
• Sensitive data: Sensitive data is understood to be that which affects the privacy of the Data Subject or whose improper use may lead to discrimination, such as data that reveals racial or ethnic origin, political orientation, religious or philosophical beliefs, membership in trade unions, social organizations, human rights organizations, or that promotes the interests of any political party or that guarantees the rights and guarantees of opposition political parties, as well as data related to health, sexual life, and biometric data.
• Data Processor: A natural or legal person, public or private, who, either alone or in association with others, processes personal data on behalf of the Data Controller.
• Data Controller: A natural or legal person, public or private, who, either alone or in association with others, decides on the database and/or the processing of data.
• Owner: Natural person whose personal data is subject to processing;
• Processing: Any operation or set of operations on personal data, such as collection, storage, use, circulation or deletion.

PROCESSING OF PERSONAL DATA

The following principles will be complied with in the processing of personal data:

• Principle of purpose: The processing of personal data must comply with a legitimate purpose, which will be communicated to the data subject.
• Principle of freedom: Personal Data may only be processed with the prior, express, and informed consent of the Data Subject. Personal Data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial order that waives the Data Subject's consent.
• Principle of truthfulness or quality: The information subject to processing must be truthful, complete, accurate, up-to-date, verifiable, and understandable. The processing of partial, incomplete, fragmented, or misleading data is prohibited.
• Transparency Principle: Processing must guarantee the right of the Data Subject to obtain from www.tumodalatina.com, at any time and without restrictions, information about the existence of data concerning him or her.
• Principle of restricted access and circulation: Personal Data, except for public information, may not be made available on the Internet or other means of dissemination or mass communication, unless access is technically controllable to provide restricted knowledge only to the Data Subjects or third parties authorized by them.
• Security Principle: Information subject to Processing must be handled with the technical, human, and administrative measures necessary to ensure the security of records, preventing their adulteration, loss, unauthorized or fraudulent access, or consultation.
• Confidentiality Principle: All persons involved in the processing of personal data are required to ensure the confidentiality of the information, even after their relationship with any of the tasks involved in the processing has ended.

TERMS AND CONDITIONS

Thank you for visiting www.tumodalatina.com

This site offers high-quality service and an excellent shopping experience for its users.

Below are the terms and conditions that are accepted when accessing and browsing the website. If you do not agree with the information or content on this page, please log out. www.tumodalatina.com reserves the right to update or change these Terms and Conditions without prior notice, so we recommend reading the following recommendations.

RESTRICTIONS ON USE

www.tumodalatina.com does not transfer any right, title, or interest in any content by allowing its customers and website visitors to interact with it.

www.tumodalatina.com fully owns the intellectual property rights of any content downloaded, reproduced, printed, redistributed, or stored from its website or other partners.

All content on the www.tumodalatina.com website, including images, illustrations, graphics, animation, and website design, is the intellectual property of www.tumodalatina.com and its partners. The content on the www.tumodalatina.com website is intended for personal use only and is not intended for commercial purposes.

All content on the website www.tumodalatina.com is the exclusive property of www.tumodalatina.com, including, but not limited to, reproductions of articles, graphic design, logos, images, text, illustrations, photographs, animations, or other distinctive signs, in any programming language used and/or usable, as well as all software for the operation and development of the website. Reproduction, distribution, communication made available to users, and any other act or form of exploitation, in any online or offline format, that has not been expressly authorized by the owner of the exploitation rights, are expressly prohibited.

www.tumodalatina.com does not grant any license or authorization to use any of its intellectual and industrial property rights or any other property or right related to the website and the products offered.

TERMINATION OF SERVICE

The terms and conditions apply when the user accesses the site, registers, or makes a purchase. www.tumodalatina.com may terminate the service at any time without prior authorization. The provisions relating to copyright, trademarks, liability, limitation of liability, indemnification, and other matters do not disappear with this termination.

COMMUNICATION

At any time, www.tumodalatina.com may send you information by email, general notices through the site, or written communication sent by mail to the user's registered address.

ACCEPTANCE OF TERMS AND CONDITIONS

By accessing and using the website www.tumodalatina.com, the user agrees to be bound by the terms and conditions and all laws applicable to electronic commerce.

Promotional or Advertising Communications

Customers expressly authorize www.tumodalatina.com to send them a newsletter to the email address registered on the website, which may include promotions, in accordance with the authorization they grant when registering on the website. Customers may request suspension of all promotional or advertising communications sent to their email address by sending an email to info@tumodalatina.com, or by notifying them of this through the CHAT, the customer service line, or by clicking the unsubscribe button located at the bottom of each newsletter.

USE OF DISCOUNT CODES OR COUPONS

The use of discount codes or coupons cannot be combined with other promotions or discounts unless otherwise stated, it is not transferable to third parties, it can only be used once by each Client and in turn can only be used by persons over eighteen (18) years of age. The discount coupon will indicate the date on which its use is valid on the Portal, and the other conditions that apply, such as: selected products, minimum purchases required, among others.

VALIDITY AND CONDITIONS OF PROMOTIONS

Offers and/or promotions will be valid for the period indicated and communicated to the Customer; otherwise, it will be understood that the promotion is extended until the inventory designated for that offer is exhausted. Promotions cannot be combined with other promotions or discounts unless otherwise specified on the www.tumodalatina.com website. When the Customer uses a code or coupon or redeems it at the time of payment on the www.tumodalatina.com website, the offers or promotions are fully accepted by the Customer, who accepts the conditions for accessing them and these Terms and Conditions. When an offer is made that contains more favorable conditions for the Customer, the Customer declares that they understand and accept that the product offered may be sold out during the validity of the offer and/or promotion, without this implying any type of liability for www.tumodalatina.com .

USE OF THE SITE

Harassment via chat and/or email, including the use of vulgar, obscene, or abusive language, is strictly prohibited. Therefore, uploading, posting, or distributing through this website any content that is defamatory, libelous, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or of any other similar nature that could constitute or encourage a criminal offense or violate the rights of any party involved is strictly prohibited. Failure to comply with this prohibition will result in liability and penalties provided by law.

Likewise, identity theft is expressly prohibited and will be punished in accordance with current legislation.

RESPONSIBILITY

www.tumodalatina.com is committed to customer satisfaction; therefore, we deliver products under the quality and compliance conditions established by law.

www.tumodalatina.com disclaims warranties and representations to the fullest extent permitted by Colombian law, including, but not limited to, warranties of merchantability and fitness for a particular legal purpose.

www.tumodalatina.com does not guarantee that the different functions contained in the website may be subject to interruptions or errors at any time, nor does it guarantee that the site or server are free of viruses, spyware, malware or other threats that may affect the usability of the page. However, www.tumodalatina.com ensures the security of its users.

PRICING POLICIES

www.tumodalatina.com is committed to offering high-quality products at competitive prices. The prices published on this website include the applicable Sales Tax (VAT) according to Colombian law at the time of publication.

For purchases outside of Colombia, the user can contact www.tumodalatina.com via email at info@tumodalatina.com , and will be provided with the necessary information regarding prices, payment methods, shipping methods and costs in the currency of the user's choice.

In the event that a product appears at an incorrect price due to a typographical error or system error, www.tumodalatina.com shall have the right to refuse or cancel any orders placed for such products.

SHIPPING POLICIES

www.tumodalatina.com is committed to delivering the order on the date and place established at the time of the order; therefore, if the orderer is not present to receive it on the day of delivery, the carrier will be authorized to deliver it to an adult who is present at the address.

If in this case, there is no one at home at the time of delivery, the carrier will make a second delivery.

EXCHANGES AND RETURNS

• WITHDRAWAL POLICIES

In accordance with the right of withdrawal enshrined in the Consumer Statute, Law 1480 of 2011 in its article 47, the maximum term to exercise the right of withdrawal is 5 business days counted from the date of delivery of the product purchased in the store www.tumodalatina.com .

The product must be returned in the same condition as it was received, namely:

• Original packaging in perfect condition.
• Original labels on the product without breaks or sew-ups.
• Additional Accessories (If applicable).
• Product in perfect condition, without breaks, tears, stains, stitching, discoloration or other damage that may occur to the product.
• The product must not show signs of use, washing or damage.
  
  

The product must be returned through a certified carrier.

Shipping costs and other costs incurred in returning the product will be covered by the consumer.

If during the first 10 business days following the customer's request to exercise the right of withdrawal by email to info@tumodalatina.com the product has not been returned to www.tumodalatina.com , we will be informed that the customer has decided to waive the right of withdrawal.

If all the aforementioned conditions are met, www.tumodalatina.com will allocate a credit balance to the customer, reflected in a credit note, for the total amount paid. This credit balance can be spent on any product in the store and will be valid for one calendar year after the customer exercises their right of withdrawal (no refunds will be issued).

• WITHDRAWAL PROCESS

1. To exercise the right of withdrawal, the customer must express their intention in writing by means of an electronic communication to the email info@tumodalatina.com , indicating the order number, invoice number and product, within a period of no more than 5 business days from the date of delivery of the product.
2. The customer must ship the product via a certified carrier within 10 business days of the product's delivery date. For information on the shipping address, the customer should contact customer service at (+57) 319 738 3699, Monday through Friday, from 7:30 a.m. to 5:00 p.m., or request information via email at info@tumodalatina.com .
3. www.tumodalatina.com, upon receiving the product and verifying that it meets the conditions mentioned above, will issue a credit note for the amount subject to the right of withdrawal.
4. Discounted items do not apply to withdrawals.

• EXCHANGE POLICIES

We want our customers to be 100% satisfied with their purchases through www.tumodalatina.com

To exercise the right to exchange, products must meet the following requirements:

• They must not have been used, washed or damaged
• They must retain the original label. Therefore, we suggest trying on the garments before removing them.
• They must be returned in the original packaging.
• The purchase invoice or gift certificate must be presented.

• PROCESS OF CHANGE

1. To make an EXCHANGE, the customer must express their intention in writing by means of an electronic communication to the email info@tumodalatina.com , stating the reason for wishing to make the exchange (size, color), order number, invoice number and product, within a period of no more than 8 business days from the date of delivery of the product to the customer.
2. The customer must ship the product via a certified carrier within 10 business days of the product's delivery date. For shipping address information, please call customer service at (+57) 319 738 3699 , Monday through Friday, 8:00 a.m. to 5:00 p.m., or request information by email at info@tumodalatina.com.

CLAIM FOR QUALITY

Provided the garments have been used correctly, they may be exchanged within a maximum period of (30) days from the date of receipt of the product. Products purchased on sale are not eligible for exchanges or refunds.

In the event of quality issues, we will recognize the repair or replacement and reimburse you for all expenses incurred.

If the warranty request is not accepted after evaluation by the quality department due to non-compliance with the conditions indicated above, the customer will be notified within 15 business days of the claim date to arrange for reshipment of the garment. In this case, the garment will be sent freight collect to the delivery address, where payment must be made to the shipping company upon receipt of the product.

Before filing a quality claim, we invite you to review the most common reasons for application rejection:

• The time limit of thirty (30) days after the purchase was delivered to make the claim was exceeded.
• Failure to follow garment washing and care instructions.
• Use of chemicals or bleach in washing.
• Faded by direct sun drying.
• Garment altered or modified by the customer and therefore its shape was affected.
• The print, appliqué or embroidery was ironed.
• Normal wear and tear of the garment.

In the event that www.tumodalatina.com has mistakenly sent a different item than the one ordered, we will exchange the product and will also cover the return shipping costs.

For questions about our claims processes, please contact our customer service line (+57) 319 738 3699 Monday through Friday, 8:00 a.m. to 5:00 p.m., or email info@tumodalatina.com.