In accordance with the right of retracting enshrined in the Consumer Statute, Law 1480 of 2011 in its article 47, the maximum term to exercise the right of retract is 5 business days from the date of delivery of the product acquired in the www store.tumodalatina.com.
The product must be returned in the same conditions that were received to know:
*Original packaging in perfect condition.
*Original labels in the product without ruptures or layers.
*Additional accessories (if apply).
*Product in perfect condition, without ruptures, rasgados, spots, layers, discolorations and other damages that can be caused to the product.
*The product should not show signs of use, washing or damage.
*The product must be returned through a certified conveyor.
The transport costs and other costs that the product's return will be covered by the consumer.
If during the first 10 business days that the client made the request to exercise the right to retract by email to firstname.lastname@example.org and the product has not been returned to www.tumodalatina.com, he learns that the client has decided to give up the right of retracting.
In case all the aforementioned conditions are met, www.tumodalatina.com will allocate a balance in favor of the client reflected in a credit note for the total sum paid by the client. This balance in favor can be spent on any product of the store and will have a calendar year after the moment you exercised the right to retract to be used (no money returns will be made).
To exercise the right of retracting, the client must express his intention written through electronic communication to the info@ mailtumodalatina.com, where indicate the order number, invoice number and product, in a time not exceeding 5 business days from the product delivery date.
The customer must send the product by means of a certified conveyor (it must approach the conveyor and generate the return of the corresponding guide) in a time not exceeding 10 business days from the date of delivery of the product. For information from the sending of the client, the client must communicate to the customer service line (+57) 319 738 36 99 from Monday to Friday from 7:30 am to 5:00 pm or request the information by electronic communication to the info mail @tumodalatina.com.
www.tumodalatina.com When receiving the product and verifying that it meets the conditions mentioned above, proceed to make the credit note for the value object of the right of retracting.
We want our customers to be 100% satisfied with purchases made through www.tumodalatina.com.
To exercise the right to change, the products must meet the following requirements:
*They should not have been used, washed or damaged.
*They must keep the original label. So we suggest trying the garments before removing it.
*They must be returned in the original packaging.
*The purchase invoice or gift certificate must be presented.
To exercise the change, the client must express his intention written through electronic communication to the info@ mailtumodalatina.com, where indicates the reason why you want to make the change (size, color), order number, invoice number and product, in a time not exceeding 8 business days from the date of delivery of the product to the product to the customer.
The customer must send the product through a certified conveyor in a time not exceeding 10 business days from the date of delivery of the product to the customer. For information from the sending of the client, the client must communicate to the customer service line (+57) 319 738 36 99 from Monday to Friday from 8:00 am to 5:00 pm or request the information through electronic communication to the info email @tumodalatina.com
Whenever the correct use has been given, these can be changed within a maximum period of (30) days from the date of received the product. Products acquired in promotion do not apply changes or money returns.
In this case that quality problems are presented, we will recognize the arrangement or change of this and all the expenses in which you have incurred will be reimbursed.
If the guarantee request was not accepted after being evaluated by the Quality Department due to the lack of compliance with the conditions indicated above, the client will be informed within 15 business days following the claim date to coordinate again the garment; In this case, this will be sent with a freight receivable to the delivery address where the transport company must be paid at the time of receiving the product.
Before carrying out a quality claim procedure, we invite you to consult the most common reasons for rejection of applications:
*The limit time of thirty (30) days was exceeded after the purchase had been delivered to make the claim.
*Do not follow the washing and care instructions of the garment.
*Use of chemicals or bleach in washing.
*Classed by direct drying to the sun.
*Altered or modified garment by the client and therefore his last was affected.
*The print, appliques or embroidery were ironed.
*Normal garment wear.
In the case that www.tumodalatina.com has mistakenly sent an article different from the one requested, we will recognize the change of the product also assuming the transportation expenses for return.
For concerns about our claim processes, communicate to our customer service (+57) 319 738 36 99 from Monday to Friday, from 8:00 a.m. at 5:00 p.m. or send an email to www.tumodalatina.com.