RETURNS & EXCHANGES
In accordance with the returned right in the consumer status, Law 1480 of 2011 in Article 47, the maximum term to exercise the right of retractive is 5 business days counted from the date of delivery of the product acquired in the Shop www.tumodalatina.com.
The product must be returned under the same conditions that were received to know:
* Original packing in perfect condition.
* Original labels in the product without ruptures or recosses.
* Additional accessories (if applicable).
* Product in perfect condition, without ruptures, rips, spots, recosses, discolorations and other damages that may occur to the product.
* The product should not show signs of use, washing or damage.
* The product must be returned through a certified conveyor.
Transportation costs and other costs involving the return of the product will be covered by the consumer.
If during the first 10 business days following the client to make the request to exercise the right of retractive by email at firstname.lastname@example.org and the product has not been returned to www.tumodalatina.com, find out that the customer has Determined to desist from the right of retractive.
In case all the aforementioned conditions are met, www.tumodalatina.com will return the total amount paid to the customer, without discounts or retentions are proceeded. The term may not exceed 30 calendar days from the moment you exercised the right of retractive.
To exercise the right of retractive, the client must manifest his written intention through electronic communication to email@example.com, where he indicates the order number, invoice number and product, at a time no longer than 5 business days counted from the date of delivery of the product.
The client must send the product by means of a certified conveyor (it must approach the conveyor and generate the return of the corresponding guide) at a time no longer than 10 business days counted from the date of delivery of the product. For information on the sending address, the client must contact the customer service (+57)319 738 36 99 From Monday to Friday from 7:30 a.m. to 5:00 p.m. or request information through electronic communication at firstname.lastname@example.org.
www.tumodalatina.com Upon receiving the product and check that it complies with the aforementioned conditions, it proceeds to make the return by means of coupons or discount codes for the value of the right of retractive, and in specific cases it will be determined with the client .
Policies of change
We want our customers to be 100% satisfied with purchases made through www.tumodalatina.com.
To exercise the right to change, the products must comply with the following requirements:
* They should not have been used, washed or damaged.
* They must keep the original label. As far as we suggest the garments try before withdrawing it.
* They must be returned in the original packaging.
* The purchase or gift certificate invoice must be presented.
To exercise the change, the client must manifest his written intention through electronic communication at email@example.com, where he indicates the reason why he wishes to make the change (size, color), order number, invoice number and Product, at a time no longer than 8 business days counted from the date of delivery of the product to the customer.
The client must send the product by means of a certified conveyor at a time no longer than 10 business days counted from the date of delivery of the product to the customer. For information on the sending address, the client must contact the customer service (+57) 319 738 36 99 from Monday to Friday from 8:00 a.m. to 5:00 p.m. or request information through electronic communication to info @ tumodalatina.com.
Claim for quality
Whenever a correct use has been given to the garments, these can be changed within a maximum period of (30) days from the date of receiving the product. Products acquired in promotion do not apply changes or money returns.
In such a case that quality problems occur, we will recognize the arrangement or change of it and all the expenses incurred will be reimbursed.
If the guarantee request was not accepted after being evaluated by the Quality Department due to the lack of compliance with the conditions indicated above, the client will be informed within 15 business days following the claim date to coordinate again the Sending the garment; In this case, it will be sent with a freight receivable to the delivery address where the conveyor company must be paid at the time of receiving the product.
Before performing a quality claim procedure, we invite you to consult the most common rejection reasons for requests:
* The time limit of thirty (30) days was exceeded after the purchase has been delivered to make the claim.
* Do not follow the washing and care instructions for the garment.
* Use chemicals or bleach in washing.
* Discarded by direct drying to the sun.
* Altered or modified garment and therefore its Hormo was affected.
* Print, apply or embroidery were ironed.
* Normal wear of the garment.
In the event that www.tumodalatina.com has been sent by an article different from the requested, we will recognize the change of the product by assuming the return shipping costs.
For concerns about our claim processes, contact our customer service line (+57) 319 738 36 99 from Monday to Friday, from 8:00 a.m. at 5:00 p.m. or send an email to www.tumodalatina.com.